Every request, with its story
Who asked, what they have already told you, what was tried and what happened last time. Assure holds it together, so the answer starts from everything you know.
In development
Assure
Support that makes sense.
A complete helpdesk for teams who wear several hats. Every request in one place, with the context that explains it.
Talk to us about AssureWhat we’re building
Assure is built for teams where the same handful of people answer the customer, run the project and keep the service up. It holds the whole story of a request, so nobody has to reconstruct it.
Clear for the people doing the work
Requests, ownership and progress stay legible at a glance. The team spends its attention on the customer, and the tool stays out of the way.
One step from a project
Built alongside Steer. When a request turns out to be a larger piece of work, it moves across carrying its full history with it.
Help shape the product
Assure stands on its own as a helpdesk, and it sits at the centre of the Optymyse Operations loop. Sustain raises what it notices as a ticket here, and a ticket that turns out to be a bigger job becomes work in Steer with its history intact.
We’d like to hear how your team handles this today and what you need from the product. Get in touch to discuss your requirements.
Help shape AssureOptymyse Operations
Take Assure with the other two and pay less.
Optymyse Operations brings together monitoring in Sustain, support tickets in Assure and project management in Steer. We plan to offer the three at a combined price below their separate subscriptions, with one account, one customer record and one bill.
See the Operations bundle- SustainNotices
- AssureResponds
- SteerResolves
Interested in Assure?
Tell us how your team works today and where the current tools get in the way.
