AssureEvery request, with its story
Who asked, what they have already told you, what was tried and what happened last time. Assure holds it together, so the answer starts from everything you know.
In development
Assure
Support that makes sense.
A complete helpdesk for teams who wear several hats. Every request in one place, with the context that explains it.
Talk to us about AssureWhat we’re building
Assure is built for teams where the same handful of people answer the customer, run the project and keep the service up. It holds the whole story of a request, so nobody has to reconstruct it.
Clear for the people doing the work
Requests, ownership and progress stay legible at a glance. The team spends its attention on the customer, and the tool stays out of the way.
One step from a project
Built alongside Steer. When a request turns out to be a larger piece of work, it moves across carrying its full history with it.
Assure pricing
Team plans from £35 a month.
Email ticketing, live chat, a knowledge base and a customer portal in every plan. Start with the agents you need and grow from there.
Prices are per organisation, in GBP excluding VAT. Each plan includes named agents, with additional agents priced separately. Annual subscriptions are paid upfront; annual agent rates are shown as monthly equivalents.
In development. These are our planned subscription prices. Features and limits are proposed and may change as we build and test Assure.
Starter
For small teams bringing customer support into one place.
£35/ month
Or £348 / year, paid upfront
Equivalent to £29 / month
Proposed inclusions
- 3 named agents included; expand to 10 in total
- 1 brand and help centre
- 2 connected support inboxes
- Basic assignment and saved views
- Saved replies and standard reports
- Public knowledge base with article revisions
Additional agents: £10/month each, or £8/month each with annual billing.
Talk to usProfessional
For growing teams coordinating requests and improving service.
£95/ month
Or £948 / year, paid upfront
Equivalent to £79 / month
Proposed inclusions
- 10 named agents included; expand to 25 in total
- 3 brands and help centres
- 10 connected support inboxes
- Team assignment and round-robin routing
- Private and multilingual knowledge content
- Customer satisfaction surveys and scheduled reports
Additional agents: £9/month each, or £7/month each with annual billing.
Talk to usBusiness
For larger teams managing several brands and complex workflows.
£239/ month
Or £2,388 / year, paid upfront
Equivalent to £199 / month
Proposed inclusions
- 25 named agents included; expand to 50 in total
- 10 brands and help centres
- 30 connected support inboxes
- Capacity-based routing and advanced views
- Knowledge-base approval workflows
- Cross-brand reporting and custom filters
Additional agents: £8/month each, or £6/month each with annual billing.
Talk to usPlanned for every subscription
Room to grow
Starter includes three agents and can grow to ten. With annual billing, five agents would cost £45/month (£540/year). At ten agents, Professional would cost £79/month (£948/year), less than Starter with seven additional agents.
Choose Professional or Business when you need their workflows or allowances. At 25 agents, Professional would cost £184/month (£2,208/year) on annual terms; Business would cost £199/month (£2,388/year).
Compare proposed allowances
Allowances are shared across your organisation. Additional agents do not increase storage or email allowances.
Scroll across to compare all four plans.
| Plan detail | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|
| Monthly billing | £35/month | £95/month | £239/month | Quoted |
| Annual billing, effective monthly | £29/month | £79/month | £199/month | Quoted |
| Annual base payment | £348 | £948 | £2,388 | By agreement |
| Named agents included | 3 | 10 | 25 | By agreement |
| Additional agent, monthly billing | £10/month | £9/month | £8/month | By agreement |
| Additional agent, annual commitment | £8/month | £7/month | £6/month | By agreement |
| Maximum agents per plan | 10 | 25 | 50 | By agreement |
| Read-only viewers included | 5 | 25 | 100 | By agreement |
| Brands / help centres | 1 | 3 | 10 | By agreement |
| Connected support inboxes | 2 | 10 | 30 | By agreement |
| Stored customer files | 5 GB | 25 GB | 100 GB | By agreement |
| Outbound email recipients / month | 5,000 | 20,000 | 60,000 | By agreement |
| Resolved-ticket history | 12 months | 36 months | 60 months | By agreement |
| Product audit history | 90 days | 1 year | 2 years | By agreement |
How agents and usage are counted
Administrators and agents each use a named seat. Viewers are read-only: they cannot reply, add notes, assign or close tickets. Customers submitting requests do not use agent seats.
Email usage counts each recipient, including CC recipients, rather than each message. Replies, acknowledgements and enabled customer satisfaction emails count towards the allowance.
Additional storage, email delivery and optional AI will be priced separately. Add-on prices and spending controls are being finalised before launch.
How ticket history is retained
The 12, 36 and 60-month limits apply to resolved or closed tickets. Open and pending tickets are planned to remain available while the service is active.
Older tickets within the retention period may be archived and take longer to search. Keeping history beyond that period is not included; the expiry process, including notice and export options, will be confirmed before launch.
Product audit history records actions such as changes to settings and access. It is separate from your customer ticket history.
Help shape the product
Assure stands on its own as a helpdesk, and it sits at the centre of the Optymyse Operations loop. Sustain raises what it notices as a ticket here, and a ticket that turns out to be a bigger job becomes work in Steer with its history intact.
We’d like to hear how your team handles this today and what you need from the product. Get in touch to discuss your requirements.
Help shape AssureOptymyse Operations
Optymyse OperationsTake Assure with the other two and pay less.
Optymyse Operations brings together monitoring in Sustain, support tickets in Assure and project management in Steer. We plan to offer the three at a combined price below their separate subscriptions, with one account, one customer record and one bill.
See the Operations bundle- SustainNotices
- AssureResponds
- SteerResolves
Interested in Assure?
Tell us how your team works today and where the current tools get in the way.
