See the whole picture
Queues, service levels, agent states and announcements rarely live in one system. Optymyse brings them together in one calm, coherent wallboard, so nobody has to piece the story together from three screens and a spreadsheet.
Contact centre wallboards that show every team what matters.
Bring live queues, service levels and team messages together in real-time displays people understand at a glance - on the wall, on desktops and wherever your teams work.
Real-time agent displays built around the decisions people make.
The strongest contact centre wallboards do more than report numbers. Whether your team says wallboard, call centre dashboard or SLA display, the job is the same - surface the context people need to respond quickly, stay aligned and understand performance without searching for it.
Designed for humans
Traditional wallboards shout numbers and people learn to tune them out. Every Optymyse layout is shaped around how agents and team leaders actually read, respond and make decisions - so priorities, changes and exceptions stand out the moment they matter.
Keep every team aligned
Give office-based and remote colleagues the same real-time view of the information that keeps service moving, from the contact centre floor to a home-working desk, so distributed teams respond as one.
More than the numbers
Performance data is only part of the story. Blend live stats with recognition, service updates and team messages, so your displays support the culture of the contact centre as well as its targets.
One platform, shaped around the way your people work.
Inspire brings live data, thoughtful design, collaboration and reliable delivery into one environment - the platform behind our contact centre wallboards, real-time agent displays and SLA displays. We shape that capability around the decisions your teams make all day.
Explore the Inspire platformDefine what people need to understand, feel or do.
Bring the right data, messages and media into one governed workspace.
Deliver a consistent experience, then evolve it as priorities change.
Fifteen years of clearer contact centre performance
A clear, shared view of performance for agents and supervisors - in the office and wherever they work.
Read the Lewisham Council storyGood questions, clearly answered.
Still curious? Talk to the team
What is a contact centre wallboard?
A contact centre wallboard is a shared display showing live performance information - queues, service levels, agent availability and team messages - so everyone can see the state of service at a glance. Optymyse turns that raw data into displays designed for people rather than databases.
What should a contact centre wallboard display?
Start with the decisions your team makes during the day: calls waiting, longest wait, SLA performance, agent states and any message that changes what people do next. We help you design the hierarchy so the most important information is always the easiest to see.
How is a wallboard different from a BI dashboard?
Dashboards are built for analysis - someone sits down and explores the data. Call centre wallboard software is built for awareness - read in seconds, from across the room, while people work. That difference shapes everything about how we design a screen.
Can Optymyse work with our existing data sources?
Optymyse is platform-independent and designed to bring information from multiple sources into one display. Talk to us about the systems you use and we’ll help map the clearest route.
Can remote teams see the same information?
Yes. Content can be designed for wallboards, desktop screens and other shared or personal displays, helping distributed teams work from the same picture.
Do we have to design the screens ourselves?
No. The Optymyse team can help shape the information hierarchy, visual design and final layout around your organisation and audience.
See your contact centre more clearly.
Show us what your teams see today. We’ll show you what Inspire could make clearer next.
